Hints and Troubleshooting Suggestions
Adobe Reader is required to complete fillable PDF forms. If your computer does not have Adobe Reader installed, please visit Adobe’s website for this free software. Adobe Reader must be installed on your computer before you can use your computer to fill out forms.
A purple box across the top of the document will include the words “Please fill out the following form…” and on the right side of the screen, you should see the words “Highlight Existing Fields.” The form should display light-blue shaded boxes for you to type into. Boxes outlined in red indicate the required information. If this information is not displayed, it is possible you do not have the required “Adobe Reader” installed on your computer.
Internet Explorer and Mozilla Firefox seem to work well for PCs, and Safari usually works well for MACs.
PC users will not be able to use Adobe Viewer (Adobe Reader is required). Even when Adobe Reader is installed, some web browsers such as Google Chrome default to the “Chrome PDF Viewer” which will cause problems.
How to adjust Google Chrome settings (especially if no other web browser is available) by disabling the Chrome PDF Viewer, so Adobe Reader can be used instead:
Launch/Open Google Chrome
Click on Chrome Address Bar
Type in: “about:plugins”, then press the ENTER key
A list of plugins will appear
Click “Disable” next to “Chrome PDF Viewer”
MAC users must be sure that the MAC’s default “Adobe Preview” is disabled, since Adobe Reader is required. Adobe Reader for MAC must be installed before you can use your computer to fill out any of the forms.